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Business Resources January 2019
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The Reputation Game : The Art of Changing How People See You by David WallerIt's a game you're already playing, whether you like it or not. You can choose to ignore it and remain at the mercy of what others say about you, or you can take the time to learn how it works. For those who do the potential benefits are unlimited. Through pioneering research and interviews with a host of major figures ranging from Jay-Z and LinkedIn co-founder Reid Hoffman to Bernie Madoff and Man Booker prize-winning Hilary Mantel, Waller and Younger reveal the key mechanisms that make and remake our reputations, providing the essential guide to the most important game in business and in life.
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The Million Dollar Greeting : Today's Best Practices for Profit, Customer Retention, and a Happy Workplace by Dan SachsVeteran hospitality expert Dan Sachs interviews top business leaders to reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and to share how you can implement their techniques in your own business. Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer service and its employees who rank their organization in the top tier of places to work in North America.The original words of the business owners, including their practices, are shared and analyzed by Sachs. Topics covered include answering the question of what modern-day hospitality is and why it matters in the digital age; what interpersonal practices, such as the use of empathy, lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups, from baby boomers to millennials; and what practices will grow increasingly critical for businesses to implement over the coming years.
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Contact your librarian for more great books! |
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Women in Business Networking Group Cary Grove Chamber of Commerce January 21, 8am at Eggville Cafe in Cary or 12pm at Panera in Fox River Grove for a general meeting. Discussion topics vary and depend on how they support each other's business goals and concerns. Attend whichever meeting fits in your schedule better! Use the Book An Expert option at the Cary Area Library to learn how to set up and use the free databases with your library card. In particular use to businesses are the AtoZ demographic marketing database and Lynda.com's many education tutorial videos. A nonprofit association dedicated to educating entrepreneurs and helping small businesses start, grow, and succeed nationwide. SCORE is a resource partner with the U.S. Small Business Administration (SBA), and has been mentoring small business owners for more than fifty years. SCORE offers the largest network of volunteer business mentors providing free answers to your business questions. Browse mentor profiles to find your ideal expert or ask a question and be paired with the right expert. Illinois Small Business Development Center The mission of the Illinois Small Business Development Center at McHenry County College Shah Center, 4100 W. Shamrock Ln., McHenry is to provide no-cost consultation to local businesses in the community. They meet with business owners at all stages of business development from assisting startups, advising grown and expansion to analyzing the purchase or sale of a business. To schedule your no-cost consultation call (815) 455-6098. More information is available on their website.
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