Responding to rapid change in libraries : a user experience approach / Callan Bignoli and Lauren Stara.
Material type: TextPublisher: Chicago : ALA Editions, 2021Description: 124 pages ; 23 cmContent type:- text
- unmediated
- volume
- 9780838948354
- 027Â 23
- Z711Â .B54 2020
Item type | Current library | Home library | Collection | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Book | Iola Public Library Professional Collection Adult Non-Fiction | Iola Public Library | Adult Books | PC 027 Bignoli, Callan (Browse shelf(Opens below)) | Available | 34311002849983 |
Includes bibliographical references and index.
Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done.
"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--
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