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Responding to rapid change in libraries : a user experience approach / Callan Bignoli and Lauren Stara.

By: Contributor(s): Material type: TextTextPublisher: Chicago : ALA Editions, 2021Description: 124 pages ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780838948354
Subject(s): Additional physical formats: Online version:: Responding to rapid change in librariesDDC classification:
  • 027 23
LOC classification:
  • Z711 .B54 2020
Contents:
Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done.
Summary: "Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--
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Holdings
Item type Current library Home library Collection Call number Status Date due Barcode
Book Iola Public Library Professional Collection Adult Non-Fiction Iola Public Library Adult Books PC 027 Bignoli, Callan (Browse shelf(Opens below)) Available 34311002849983

Includes bibliographical references and index.

Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done.

"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--

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