| ISBN |
9781608688494 (paperback) |
|
1608688496 (paperback) |
| Descript |
346 pages : illustrations ; 22 cm |
| Content |
Introduction -- Part I: Get comfortable with conflict. Why do we talk on eggshells? -- Develop interpersonal situational awareness -- Set an example of proactive grace -- P.L.A.N. for challenging conversations -- Part II: Keep your cool in the heat of the moment. Rude? -- Arguing and disagreeing? -- Blaming and shaming? -- Making mistakes? -- Teasing or taunting? -- Making false accusations? -- Sad or unhappy? -- Complaining? -- Not cooperating? -- Making excuses? -- Not listening? -- Talking nonstop? -- Pressuring me? -- Carrying a grudge? -- Ignoring rules of boundaries? -- Part III: Manage your expectations, emotions, and mindset. Feel unseen, unheard, or unappreciated? -- Feel afraid to speak up? -- Feel nervous about upcoming opportunities? -- Feel angry? -- Part IV: What to do if someone doesn't care what's fair. Someone is being manipulative? -- Someone is being a bully? -- Someone is making my life miserable? -- Someone won't change? -- I'm wondering it it's worth being kind? -- Summary and action plan: what's next? -- Show the shift summary of Talking on Eggshells |
| Summary |
"Want to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don't? Talking on Eggshells shows you how. This inspiring book shares everyday character-building situations and offers examples of what to say and not to say so you'll never be tongue-tied or tongue-twisted again. Sam Horn's relatable, real-life stories and energizing, instantly usable insights will help you think on your feet, reduce stress, and deal more proactively and diplomatically with bosses, coworkers, customers, friends, family members, partners, children, even that date who just ghosted you. You'll love this go-to guide for clearly communicating what you want and need to get the results you desire and deserve"--Page 4 of cover |
| Note |
Includes bibliographical references (pages 319-325) and index |
| Subject |
Communication -- Psychological aspects
|
|
Conflict management
|
|
