Brainfuse Live Help

What is it?

Brainfuse provides live, certified educators and navigators for the following populations:

JobNow:  Seven days a week from 2 pm to 11 pm for application, résumé and cover letter writing, job searches and interview practice. Available now.

VetNow:  Monday through Friday, from 2 pm to 11 pm for assistance to veterans in navigating Department of Veteran Affairs benefits, paperwork, programs, etc.  Available now.

HelpNow:  Seven days a week from 2 pm to 11 pm for live, certified educator assistance for homework, research, and writing in all subjects for grades K-college.  DOES NOT BEGIN UNTIL 9/1/2021

How Do Patrons Access It?

• • Each library was provided a unique URL for each product.  Patrons must have a library card barcode to access.

Marketing Support?

• • Client Resource Center:
  • Resource Password:  Br@1*5e^19

Training Support?

• • LVA Introductory Webinar for JobNow & VetNow – Recorded 7.6.21

JobNow

• • • Brainfuse JobNow User Guide
    • Brainfuse JobNow Video Tutorial

VetNow

• • • Brainfuse VetNow User Guide
    • Brainfuse VetNow Video Tutorial

HelpNow

• • LVA recorded orientation video 8/31/21
    • Brainfuse HelpNow Video Tutorial
    • How to Use the Whiteboard
    • Adult Learning Center Tutorial

Technical Support?

• • Contact:  info@brainfuse.com

Statistics?

1. Login to the Brainfuse (https://www.brainfuse.com/login) site with your admin credentials (contact Barry Trott, barry.trott@lva.virginia.gov or Nan Carmack, nan.carmack@lva.virginia.gov if you do not have login credentials)
2. Click Legacy Usage Reports
3. In the report window select the following options:
   1. Under the Home Menu, choose one of the three LVA-provided databases (HelpNow, JobNow, VetNow)
   2. Reporting period: choose the appropriate period
4. Click Filter
5. Get the Total Usage
6. Repeat for other LVA-provided two databases
7. Report the Total Usage for all three LVA-provided databases