Acknowledgments vii
Introduction: Leading with Heart: A Purpose Beyond Profit 1(17)
A Mission Statement Is Not the Same as a Sense of Mission
18(19)
When Everyone Points North: Developing a Clear Decision-Making Framework and Business Model
37(24)
The Power of a Breakthrough Goal
61(13)
Break Out the Big Brass Brand
74(28)
Bold Moves and Best Practices
102(18)
Building the Best Staff
120(23)
Inspiring the Best Work: Managing Nonprofit Employees
143(13)
Recruiting and Guiding Volunteers and the Board of Directors
156(24)
Influencing Public Policy: Nonprofit Advocacy and Lobbying
180(18)
Heart-to-Heart Alliances: Becoming a Partner of Choice
198(21)
Conclusion 219(2)
Notes 221(2)
Index 223